CUSTOMER CARE

Have any questions or concerns? We’re always ready to help!

Voicemail or Text ONLY to 973.513.3417 

or send an email to info@xsentrik.net

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

973.513.3417 ~ Text or VoiceMail Only

or send us an email to:

info@xsentrik.net

Thanks for submitting! We will get back to you within 48 hours.

RETURNS

All full price treasures can be Refunded within 14 days. Your treasures will need to be in their original condition, with tags attached, unworn, unwashed, and unstained. Also, returned in original packaging. No Exceptions.

All sale treasures or promotional treasures are Exchange Only. No Refunds.

All final sale treasures are Final. No Refunds. No Exchanges.

All Swimwear treasures are Final. No Refunds. No Exchanges.

All Shoe treasures are Final. No Refunds. No Exchanges.

All Personal Hygiene Care (PHC) or Personal Safety Care (PSC) treasures are Final. No Refunds. No Exchanges.

Any treasure damaged in shipment can be replaced or exchanged for another treasure of equal or lesser value,

within 14 days after receiving merchandise.

No Refunds. Shipping costs are to be paid by purchaser.

FAQ

Do you provide International delivery?

 

Yes, we do offer International Delivery via

United States Postal Service (USPS)

 Priority Shipping 

 

How do I return an item?

We only offer Refunds within 14 days. Treasures must be unworn, not damaged and returned with original packaging.

Please send an email to info@xsentrik.net

to receive address to send

returned and exchanged item/items.

 

What is your returns policy?

 

All full price treasures can be Refunded within 14 days. Your treasures will need to be in their original condition, with tags attached, unworn, unwashed, and unstained. Also, returned in original packaging. No Exceptions.

All sale treasures or promotional treasures are

Exchange Only. No Refunds.

All final sale treasures are Final. No Refunds. No Exchanges.

All Swimwear treasures are Final. No Refunds.

No Exchanges.

All Shoe treasures are Final. No Refunds. No Exchanges.

All Personal Hygiene Care (PHC) or Personal Safety Care (PSC) treasures are Final. No Refunds. No Exchanges.

Any treasure damaged in shipment can be exchanged for another treasure of equal or lesser value, within 7 days after receiving your merchandise.

No Refunds. Shipping costs are to be paid by purchaser.

How do I track my order?

 

You will receive a USPS tracking number via email 

after your purchase is completed.

 

 

 

How can I contact your couriers?

You can send an email to XsenTriK via email at info@xsentrik.net.  Also, you can contact USPS via their 

website - www.usps.com and input your tracking number.

 

 

 

 

What are your delivery options?

 

We ship Priority Mail via USPS.